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Server transfer goes free — and Server Storage doesn't come with you

Base and per-character cost at 0 Quna, only extra character slots cost 1,000 Quna, window runs Oct 13-27, and one transfer per account

Oct 9, 202611 min read46 changesGlobal · aion2.plaync.com

Quick summary — 5 key points

Tap each seal
Free transfer

Base cost 0 Quna and 0 Quna per character transferred — no character limit

Impact · Critical
Only extra slots cost

1,000 Quna for every character slot missing on the destination server

Impact · Medium
One per account, two weeks

Early Access in week 1, Launch in week 2 — and only one transfer per account for the whole period

Impact · High
Server Storage stays behind

Only the expansion record carries over; the items and Kinah stored there stay behind

Impact · Critical
Your name becomes @TemporaryName

Every transferred character is renamed and only gets a permanent name on first login

Impact · High
CHAPTER 01

The price — zero, until slots run out

System

The Server Transfer price table has three lines, and two of them are zero. You don't pay to leave, you don't pay per character moved, and there's no cap on how many characters fit in a single transfer.

The bill only shows up when the destination server doesn't have enough character slots to receive everyone. That's when you buy the expansion, charged per missing slot.

Base Cost

Limited to one per account
0 Quna
The transfer itself costs nothing. The one per account limit applies to the whole period, not per week.

Cost per character

Per character transferred
0 Quna
Moving 1 or 8 characters costs the same: nothing. There's no limit on how many go in a single transfer.

Extra Slot Cost

Per character slot at the destination
1,000 Quna
Charged only when the destination server lacks free slots to fit the characters you're moving.

⟡ The math in practice

⟡ Attention
Transferring 6 characters to a server with only 4 available slots leaves you 2 slots short — and the extra expansion costs 2,000 Quna. The example comes straight from the official notice.
CHAPTER 02

Calendar — two weeks, two server blocks

System

The transfer period runs two weeks, but the two weeks aren't for everyone. The first belongs to Early Access servers; the second, to Launch servers. Miss your week and you don't transfer.

Week 1 — Early Access Servers

Sale and transfer
Oct 13 → Oct 20
Before
Opens after Tuesday's maintenance, October 13 (PDT) / Wednesday, October 14 (CEST)
After
Closes before Tuesday's maintenance, October 20 (PDT) / Wednesday, October 21 (CEST)

Week 2 — Launch Servers

Sale and transfer
Oct 20 → Oct 27
Before
Opens after Tuesday's maintenance, October 20 (PDT) / Wednesday, October 21 (CEST)
After
Closes before Tuesday's maintenance, October 27 (PDT) / Wednesday, October 28 (CET)

Where to buy

In-game
Game Shop → Server Transfer
The purchase button only activates once the account and character meet every transfer condition.
CHAPTER 03

Purchase window by region

System

The shop isn't open all day. Each region has fixed windows, repeated daily during the transfer period. Below, the official times with the conversion to Brasília time.

South America

Two daily windows
7am–11am and 1pm–5pm BRT
Official: 3am–7am and 9am–1pm PDT / 12pm–4pm and 6pm–10pm CEST.

Europe

Two daily windows
7am–11am and 1pm–5pm BRT
Official: 3am–7am and 9am–1pm PDT / 12pm–4pm and 6pm–10pm CEST. Same range as South America.

North America — East

Two daily windows
1pm–5pm and 7pm–11pm BRT
Official: 9am–1pm and 3pm–7pm PDT / 6pm–10pm and 12am–4am the next day CEST.

North America — West

Two daily windows
1pm–5pm and 7pm–11pm BRT
Official: 9am–1pm and 3pm–7pm PDT / 6pm–10pm and 12am–4am the next day CEST. Identical to the East.

Asia

Official time diverges between timezones
6am–10am BRT
Official: 2am–6am PDT / 5am–9am and 11am–3pm CEST. The notice lists two windows in CEST and only one in PDT — the PDT window matches the second CEST range (6am–10am BRT); the first CEST range would fall at 12am–4am BRT.

⟡ The clock shifts mid-period

⟡ Attention
The official notice itself switches from CEST to CET on the final dates — Europe leaves daylight saving inside the transfer window. Brazil has no daylight saving, so the BRT times above hold from start to finish.
CHAPTER 04

Where you can go

System

The transfer moves your character from the current server to a destination server, but the range of destinations is narrow. Race, region, and server block all have to match.

Same Race

Elyos with Elyos, Asmodians with Asmodians
Mandatory
There's no transfer that crosses the faction line.

Same region

North America, Europe, South America, Asia
Mandatory
A South American server only transfers to another South American server. There's no jumping between regions.

Early Access is a closed block

Origin and destination
Only between Early Access servers
Anyone on an Early Access server can't drop down to a Launch server.

One transfer per account

Covers the whole period
1 origin → 1 destination
You pick one origin server and one destination. You can't split characters between two destinations, or transfer again afterward.

Number of characters

In a single transfer
No limit
Take your whole roster at once — just remember the slot cost from Chapter 01.

Server capacity

Origin and destination
Can block
If the origin or destination server hits the transfer cap, the operation doesn't go through. An incompatible server shows a warning right on the request screen.
CHAPTER 05

Character conditions — and the pending items that block everything

System

Even with a compatible server, the character needs to be clean. Three of the four conditions are momentary states that clear up in minutes; the fourth is the Legion, which requires leaving first.

Then comes the trickiest filter: any unclaimed resource on the account knocks the request down.

Minimum level

Every transferred character
Level 10 or higher
Only characters on the same server and level 10+ qualify for the transfer.

Location

At the time of the request
Inside a village
You can't request a transfer from the Abyss, from a Time-Space Rift, or from a dungeon.

Legion

Membership and application
Must be out
The character can't be part of a Legion or have a pending application.

Duty [Quest]

Active quests
None active
Finish or abandon any ongoing Duty before requesting.
  • Marketplace — items listed for sale, items pending pickup, or profits not yet collected block the transfer
  • Shop Storage — any unclaimed item, including the Founder Pack, blocks the service
  • Mail — unclaimed letters in the mailbox of the character you want to transfer also block it
  • The rule applies to the whole account and to any of your characters, not just the one making the trip
CHAPTER 06

Resources — Kinah has a fixed address

System

This is the part that costs the most to anyone who skips the notice. Kinah only travels if it's in the right place — and Server Storage isn't the right place.

Kinah in the Cube and in Character Storage

Inventory of the transferred character
Transfers
It's the only Kinah that follows the character.

Kinah in Server Storage

Account-shared vault
▼ Doesn't transfer
Stays on the origin server. Move it to the Cube or to Character Storage before requesting.

Quna and Mileage

Account currencies
Transfers and adds up
The balance held on the current server transfers and gets added to whatever already exists on the destination server.
CHAPTER 07

Purchases, subscription, and cosmetics

System

Subscription and Daeva Pass cross over intact. What needs attention are the duplicates: a pet or cosmetic you already own at the destination doesn't become two — it becomes a compensation voucher, and that voucher has an expiration date.

Character name

Even without a duplicate at the destination
Becomes @TemporaryName
You set a new name on first login after completion. If the old name already exists on the destination server, it's gone for good.

Active subscription

Merges with the destination
Transfers
It's combined with the destination server's subscription and removed from the current server.

Active Daeva Pass

Progress preserved
Transfers
Carries over with current progress intact.

Special Pets and Shop Cosmetics

No duplicate at the destination
Transfer
In general, every Special Pet and Cosmetic bought in the Shop follows the character.

Duplicate Special Pet

You already have the same one at the destination
⚙ Pet Compensation Voucher
You keep only the destination server's pet and receive the voucher. With it you can request a refund for the pet bought at the origin through customer support.

Duplicate non-customizable cosmetic

Repeated decorative appearance
⚙ Cosmetic Compensation Voucher (Individual)
Delivered later and usable in the Shop to acquire a 300 Quna item.

Pass Shop duplicates

Pets and non-customizable cosmetics
Pass Coins refunded
Different from regular Shop items: here the refund comes as Pass Coins, no voucher.

Deadline for both vouchers

Pet and Cosmetic (Individual)
▼ Through Nov 24/25
Valid until the regular maintenance on Tuesday, November 24 (PST) / Wednesday, November 25 (CEST). After that there's no refund or use.

Server Storage — expansion

Slot record
⚙ Keeps the higher of the two
The number of slots at the destination becomes the higher value between origin and destination. The items stored there, however, don't come along.

Character Slot Expansion

Purchased and fully used at the origin
▼ Stays at the origin
Doesn't affect the number of slots available on the destination server.

Styles registered in the Style Shop

Download, apply, and settlement
Keep working
But the creator's character name and server name aren't updated — whatever was registered when the style was created stays displayed.
CHAPTER 08

Content and systems — what merges and what resets

System

Collections and progression cross over and combine with whatever already exists at the destination. The catch is that, once merged, the origin server's collection is reset — no copy is left behind.

Achievements, Titles, Wardrobe, Pets, and Divine Stones

Merges with the destination's collection
Transfer and combine
All of it gets added to what you already have on the destination server — and reset on the current server.

Type Understanding

You choose which one to keep
⚙ Choice between origin and destination
You can keep the Type Understanding from the current server or from the destination. Either way, the current server's gets reset.

Season

Ranking and quests
Transfer
Season Ranking Points and Season Quest progress go along with the character.
CHAPTER 09

Official table — what goes and what stays

System

The notice closes with a 44-line table. Practically everything is marked O (transfers). Only two lines break the pattern — and they're exactly the ones that hurt the most.

Mail Block Management

The only line marked X
▼ Doesn't transfer
The Friends List and Block List come along, but the mail-blocking setup doesn't. You'll have to redo it at the destination.

Server Storage

The only line with a caveat
⚙ Expansion records only
The purchased slots are recognized; the contents stored there aren't. Empty it before requesting.
  • Character — transfers
  • Quna / Mileage — transfers
  • Abyss Points — transfers
  • Daily Kinah / Abyss Points Earnings — transfers
  • Subscription — transfers
  • Daeva Pass (Character) — transfers
  • Daevanion — transfers
  • Cube (Inventory) — transfers
  • Character Storage — transfers
  • Server Storage — expansion records only
  • Skills / Stigmas — transfers
  • Campaign — transfers
  • Exploration — transfers
  • Title — transfers
  • Achievements — transfers
  • Pet - Level — transfers
  • Pet - Collection Level — transfers
  • Pets - Collection Rewards — transfers
  • Pets - Type Crystals — transfers
  • Pets - Type Understanding — transfers
  • Wardrobe - Cosmetics — transfers
  • Wardrobe - Collection Points — transfers
  • Wings — transfers
  • Divine Stone — transfers
  • Pantheon — transfers
  • Arcana — transfers
  • Monolith — transfers
  • Empyrean Vestige — transfers
  • Content Reward Count — transfers
  • Content Tickets — transfers
  • Season Quest — transfers
  • Season Ranking Points — transfers
  • Supply Order — transfers
  • Material Conversion Records — transfers
  • Crafting Record — transfers
  • Proficiency Level / Gathering Skill — transfers
  • Presence — transfers
  • Friends List — transfers
  • Block List — transfers
  • Mail Block Management — does NOT transfer
  • Market History — transfers
  • Customization — transfers
  • Registered Styles — transfers
  • Item Recovery History — transfers
CHAPTER 10

Final notices — there's no going back

System

Once the request closes, it's done. The notice is explicit: there's no cancellation or reversal.

Irreversibility

After the request completes
▼ No canceling, no reverting
Double-check the destination server before confirming.

During the process

Account session
Login blocked
You're redirected to the title screen and can't log into the account while the transfer runs.

Duration

Processing time
At least 1 minute
It can take longer depending on the volume of requests in the queue.

PURPLE Platform

Completion notice
Notification via PURPLE PUSH
Anyone using PURPLE gets the push as soon as the transfer finishes.

Temporary limitation

Process stability
Can occur
Depending on processing speed, transfers may be temporarily limited.

Product re-release

Future sales
May return
The notice says the product may be offered again, in the same form or a similar one.
Opinion

Scaryel's take

Analysis
S

Scaryel comments

⟡ Creator's voice
“Zeroing out the transfer cost was the right call after the launch queues — but the detail that's going to generate support tickets isn't the price, it's Server Storage. It's the only vault players treat as 'account-wide' that, here, behaves as 'server-bound'. Anyone who just reads the price header and clicks will leave Kinah and items behind with no way to get them back. The second silent risk is the Legion: leaving it is a prerequisite, so a group migration needs to be coordinated, not improvised on the last day of the window.”
Final verdict⟡ Free transfer, well documented · Read the pending-items list before you clickConfidence: 8/10
Impact

Impact on players

Community

What changes in practice

South America's purchase window is 7am–11am and 1pm–5pm BRT, daily, within the two-week period.

For guilds
The Legion blocks the transfer: anyone moving has to leave first, and the Legion loses the member without warning. Coordinate a block migration with leadership.
For solo PvP
Season Ranking Points and Season Quests carry over — there's no ranked reset when you switch servers.
For casual players
Transfer is free, but empty Server Storage first. Whatever stays there, stays there.
Summary

1-minute summary

System

⟡ For those in a hurry

01:00
  1. Price: 0 Quna base cost and 0 Quna per character — only extra slots at the destination cost 1,000 Quna per slot
  2. Window: Oct 13 (PDT) / Oct 14 (CEST) through just before the Oct 27/28 maintenance — Early Access in week 1, Launch in week 2
  3. BR time: shop open from 7am to 11am and 1pm to 5pm BRT, daily, in the South America region
  4. Limits: one transfer per account for the whole period, only between servers of the same Race and the same region, no character limit
  5. Requirements: level 10+, inside a village, out of a Legion (and no pending application), no active Duty
  6. Blockers: a pending item or profit in the Marketplace, an unclaimed item in Shop Storage (Founder Pack included), or unread mail all block the service
  7. Trap: Server Storage doesn't transfer its contents — only the expansion record. Empty it first
  8. Name: every character becomes @TemporaryName and only gets renamed on first login after the transfer
  9. No going back: once the request is complete, there's no cancellation or reversal